We are usually able to exactly match the photos with these specifications but upon request we can email you a video of your specific piece before purchase. Designs tend to vary slightly with each different length offered so that it looks its best at that length. Also, the natural element in many of our beads can also cause slight variations. Allow for an additional 3-day processing time added to our standard if you request a video. Keep in mind, it is also a good idea to view the necklace from two different monitors (i.e., from a PC and a cell phone)
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Shipping Details*
Shipping is listed under each item for the different countries. If your area is not listed or if you have special needs such as overnight or speedy delivery, please email us and let us know. Otherwise, item will be mailed using US Priority Shipping for orders in the US and low-cost international shipping for international orders. (temporarily shipping not available to Germany but will be in the future)
For US orders, you also have the option at checkout to add signature confirmation at no additional cost to you (meaning if you are not home to sign when your package is delivered, it will be held at the post office assigned to your address as opposed to it being left on your porch, outside, etc.). If you would like this feature added, please be sure and choose this shipping method when checking out.
For International orders, please include a phone number and an email because the customs form requests that information and it may be helpful in case there is a problem with delivery. NOTE** (temporarily not shipping to Germany but are working on this for the future)
Expedited shipping requests: Please send us a message and we will make you a special listing with the expedited shipping added into the cost (if it is available on what you have ordered). Also, please include your email and phone number as this may help the carrier to contact you if there are any problems with delivery.
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Shop Policies......
Welcome to our shop. We are a mother/daughter team who takes great care to provide you with beautiful as well as durable handcrafted jewelry. Our goal is for you to have a lasting piece of jewelry as a gift for yourself or your family and friends.
Returns and Exchanges* We Gladly Accept returns and exchanges
We have a two-week money back guarantee. If you are not happy with your purchase, we will refund your money or replace it for you. Our jewelry pieces are tested and tried to be durable, and we want you to have a lasting gift to enjoy. We are not responsible for custom charges, or any other charges added after we give it to the carrier. We are not responsible for and do not provide insurance for lost, stolen, or damaged goods...just be sure and communicate with us if there is some kind of problem. Each case or scenario is judged individually.
Contact us within 14 days of delivery
Ship Items back within 30 days of delivery
Cancellations:
We don't accept cancellations but please contact us if you have any problems with your order.
Health, Safety, Prop 65 Warnings and Miscellaneous:
Our jewelry pieces are intended for adult fashion use only, are not a toy and we do not recommend it for persons under the age of 13 or any person who cannot safely handle them. We are not responsible for any damages or hazards directly or indirectly associated with or caused directly or indirectly by this purchase including but not limited to any hazards associated with and or caused from the finishes that we have applied to beads or any component including but not limited to clasps and any that have been applied prior to our purchase of the beads and findings, chains, clasps wire and all the jewelry components. On certain items, we apply liquid and or aerosol stains, colors, finishes, fixatives and sealers some of which have the Prop 65 California Warning on the product container (www.P65Warnings.ca.gov). We don't use these products except when needed to strengthen a bead's durability, color fastness, or to correct a slight variance in the appearance. We do our best to purchase all jewelry components including but not limited to clasps and beads that are lead free, but we cannot guarantee it since we don't make these components.
Cleaning your Jewelry......
We don't recommend using liquids to clean the non-metal beads/components. We recommend a microfiber polishing cloth. (also good for the stainless-steel clasp cleaning)
We Look Forward To Sharing Our Jewelry With You!
